Delivery
Our delivery times and charges are detailed as below:
|
Destination |
Duration |
Cost |
|
Mainland UK + Northern Ireland Standard |
2-5 working days |
£3.95 |
|
Non-Mainland UK Standard |
3-5 working days |
£9.95 |
|
Click and Collect in-store |
Same Day (if ordered before 12 noon) |
FREE |
*If delivery is not showing as available to your location if you are located in the UK please give us a call*
Goods ordered Saturday & Sunday will be dispatched on the following Monday.
Most goods are sent using our 48 hour Royal Mail courier service. Occasionally we will send goods through APC on a 24hr service if the item exceeds a certain size. We reserve the right to change our delivery methods. Please make sure that someone will be present at the delivery address wherever possible. We can also deliver to other nominated delivery addresses e.g. your place of work. Please ensure any special delivery instructions are submitted alongside your order.
Saturday Delivery
Saturday delivery is only available upon request. Please contact us directly by phone or email for a quote before placing your order.
Overseas Delivery
Currently, we are unable to accept online orders for dispatch overseas.
Free Delivery On Orders Over £20
This only applies to Mainland UK Standard orders.
Returns
If you are not completely satisfied with your purchase, you may return goods within 14 days of receipt.
We will offer you a replacement or refund providing goods are returned in an unused and resalable condition.
Cost of delivery to return the item/s will not be refunded and you are responsible for this cost. When returning goods they must be returned securely in their original or equivalent packaging. It may not be possible to offer a replacement or refund if goods are damaged in return transit. We recommend returning goods with a method that requires a signature and with adequate insurance to cover the value of the items, as we cannot accept responsibility for loss or damage in return transit. Any refunds will be issued within 14 days of Juniper receiving the goods, in their original condition.
Notification of faulty goods must be made, in writing, within three working days of receipt. We will offer you a replacement product or a refund providing faults were not caused by your misuse, negligence or improper handling. All goods are to be returned at your own expense, unless they are faulty, in which case we will refund the postage. Refunds will be made within 30 days of notification that goods are faulty.
PLEASE NOTE: Earrings are non-returnable, unless faulty, for hygiene reasons. Sales items are also non-returnable.
Any items you wish to return should be sent to:
Juniper
35 Belmont Street
Aberdeen
AB10 1JS
Contact Us
Cancellation Policy
You have the right to cancel your order in terms of the Consumer Contracts Regulations at any time up to 14 days after the day on which you receive your ordered goods. You must inform us of your wish to cancel in writing, either by letter or email from the time your order is placed to 14 days after receipt of your item/s.
After cancellation, returns will be processed as above.
If goods are lost or damaged in transit we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Any paid delivery charge will be included in your refund once we have received your goods, but please note that the delivery charge refunded will only be to the value of STANDARD delivery, and that the cost of returning the item to us will not be included in your refund.
For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre.
